Standard returns
Contact us within 14 days of delivery to request a return of an unused standard item in its original condition, with all included pieces. Email joshua@unreel.productions with your order number and reason for the return. Please wait for return instructions before sending anything back.
Custom and personalized items
Items made with personalized wording or specially agreed custom specifications are not eligible for change-of-mind returns. This does not exclude help for an item that arrives damaged, defective, incorrect, or different from the agreed order.
Damaged, defective, or incorrect items
Please contact us promptly with your order number, a description of the issue, and photos of the item and packaging. After reviewing the issue, we will arrange an appropriate replacement or refund. Contact us before returning a damaged item.
Return shipping and refunds
For a change-of-mind return, the customer pays return shipping; original shipping charges are not refundable. If an item is damaged, defective, or incorrect, we cover any return shipping we require. Approved standard returns are refunded to the original payment method after the item is received and inspected. Your payment provider may take additional time to post the refund.
This policy does not limit rights you may have under applicable law.